In the unlikely event that you have to return any products to us, you should be aware of the following:-
You are entitled to return the goods you purchased from us within 14 working days beginning the day following receipt of delivery. Please note that this does not apply to Made to Order goods where a specific fabric or wood finish is selected, ordered, and cut to size to your requirements - e.g. soft seating, office chairs, furniture, etc. Please see our Terms and Conditions regarding Made to Order goods, this does not affect your statutory rights.
You may return goods for any reason (e.g. colour not as expected – except for items where we offer a sample of fabric or finish) and you will be asked to pay a return charge which is normally deducted from your refund. Goods must be in the original packaging and in a new and re-saleable condition. To start a return, please put your request in writing to firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package and advise the cost of returning the product from you by e-mail. You can then decide if you wish to proceed with the return. Items sent back to us without first requesting a return will not be accepted. Please note that monies can only be refunded to the original credit/debit card used to purchase the goods.
Please email email@example.com with any questions or issues. This helps us both have a record of events. We always answer emails in the order they are received and as soon as practically possible.
In the case of faulty or damaged goods, it is our policy to repair (or replace if repair is not possible) any damaged item. We will ask for a photograph of the damage so that this can be used for further analysis or investigation. Please note that if the goods appear to be damaged on delivery, you should not accept the goods and should reject the delivery and clearly mark on the driver's delivery note that the goods are damaged.
Refunds will be processed promptly within 14 days of our warehouse receiving the goods. If goods are not returned in the original packaging and/or are not in a re-saleable condition, this will reduce the amount of money that you will be refunded. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
DAMAGES AND ISSUES:
On receipt of your delivery, you should inspect the goods and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can evaluate the issue and make it right.
If the package you receive is torn, damaged, or has been tampered with, you should try to inspect the goods before the courier leaves. However, this is not always possible and we would ask you to clearly write on the driver's delivery note that you are accepting the goods as unchecked with damaged packaging. If your goods are damaged you must inform us by telephone on 0141 778 7711 within 24hrs and preferably on the same day you receive them. We will then ask you to inform in writing by sending an e-mail to: firstname.lastname@example.org listing any damages with a photograph(s) clearly showing the damage. We will arrange for a replacement to be delivered to you as soon as possible but please note that the lead time will be the same as the normal delivery lead time for your product. We cannot be held responsible for damages reported after 48hrs of receipt. We will notify you if the damaged goods require to be collected and returned. All goods must be returned in their original packaging and sealed securely.
Unfortunately, we cannot accept returns on sale items or gift cards.
Clearance items are exempt from any warranty.
Your statutory rights are not affected.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All goods remain the property of Park Modern Furniture Ltd. until paid for in full.